Frequently Asked Questions
Everything you need to know about bringing SOOS Atelier into your home.
What materials are used in SOOS Atelier products?
We prioritize sustainability and quality, using ethically sourced hardwoods, organic textiles, and non-toxic finishes to ensure our pieces are safe for your home and the environment.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For handcrafted or made-to-order furniture pieces, please allow 4-6 weeks for artisan production and delivery.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for returns.
Do you offer international shipping?
Currently, we ship to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I care for my handmade home goods?
Each product comes with a specific care guide. Generally, we recommend dusting wood surfaces with a soft cloth and spot-cleaning textiles with mild, eco-friendly detergents.
Can I track my shipment?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.